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with us.
Questions about your order, gear advice, or just curious about needventure? We'd love to hear from you.
Find us
HBKS B.V.
Castricummer Werf 27,
1901 RW Castricum,
Netherlands
Opening hours
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We'll get back to you.
Send us a message or give us a call. We are here to help you.
Email us
business@hbksproducts.nlCall us
+31 850 026 315 · 09:00 – 17:00Follow us
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FAQ's
Can't find what you're looking for? Send us a message above.
General questions
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept iDEAL, credit card, PayPal, and Klarna.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, contact us as soon as possible and we will do our best to help.
Shipment & Returns
What are the shipping costs?
Shipping is completely free on all orders above our free-shipping threshold. Your exact rate is shown at checkout.
How long does delivery take?
Orders placed before 15:00 are delivered the next working day within the Netherlands.
Second Hand
Are second hand products still in good condition?
Yes. Every second hand product is carefully inspected before listing and must be fully functional.
Do I still get a warranty on second hand products?
Second hand products come with a 6-month warranty covering any defects or functional failures.
Our values
What We Strive For
Everything we do is guided by these five core commitments — to our customers, our products, and our planet.
100% Customer Satisfaction
Your happiness is our mission. From first click to final delivery — and beyond.
High Quality at an Affordable Price
Premium gear should be accessible to every adventurer, not just a privileged few.
A Cleaner World
Part of every purchase goes directly to removing waste from the Dutch coastline since 2013.
Sustainable Business Practices
We partner only with transparent, responsible suppliers who share our environmental values.
Making Carrying Accessories for Everyone
The right gear for every type of adventurer — beginner or expert, solo or with the whole family.